As a busy medical practice with 15 orthopedic practitioners and over 100 employees, technical support is an essential task here at Blue Ridge Orthopaedic. We’re lucky to have an IT Support Specialist on our team who can not only keep up with routine tasks but also respond quickly to unexpected problems when they crop up. Better yet, she approaches her job with a pleasant demeanor. Keep reading for the full Q&A with Melissa Loving.

Q: How long have you been working at Blue Ridge Orthopaedic?

6 years

Q: What is your job title?

IT Support Specialist

Q: What does your job entail?

On any given day I can be found creating reports, fixing phones, printers, or computers, helping coworkers navigate the system, working with other vendors to solve issues with the software, building templates, helping the doctors with their phones/iPads/laptops, setting up new computers and users and generally whatever admin needs my help with.

Q: What do you like most about your job?

Solving problems and helping others.

Q: What is the best career lesson you’ve learned so far?

Experience outweighs everything so never stop trying or learning.

Q: What would you do (for a career) if you weren’t doing this?

I would probably work in the school system so I could coach more.

Q: What profession would you definitely NOT like to do?

I have never really thought about it. I’d like to think I would do almost anything to help provide for my children unless it involves snakes, then I am out.

Q: What county do you live in?

Rappahannock

Q: What do you like best about your county?

It’s beautiful, small, and everyone takes care of each other. It’s like one big extended family.

Q: What do you like to do when you aren’t working?

Oh man, I like to do a lot. Our family is really into sports, so I coach basketball and love going to watch my kids play their various sports. I love to read and cook.

Q: What’s a fun fact about you many people may not know?

There’s a lot people don’t know about me, but probably one of the most shocking facts is that I have 16 brothers and sisters and some of them have never met each other.

Q: Where’s your favorite place in the world?

Anywhere there’s a warm beach.... It has to be warm though!

Q: What is your motto or personal mantra?

“Life is not a matter of holding good cards, but of playing a poor hand well.” — Robert Louis Stevenson

Q: Three words to best describe you:

Loyal, adaptable, and Loving (do you see what I did there?)

Q: What is the one thing you can’t live without?

My family ... and Dr. Pepper

Q: What is the most recent TV show you binge watched?

Criminal Minds

Q: What is the best movie of all time?

You’re killin’ me smalls! There are too many and it depends on my mood for the day because I like all sorts of movies, but The Sandlot is one of the best or The Hunger Games.

Q: If you could have any superpower what would it be?

I would like to be able to fly (then I could get more places faster).

Q: What is one food that you cannot resist?

French fries

Q: Are you a dog person or a cat person (or neither)?

Definitely a dog person